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How to change energy supplier


With the pace of everyday life it can feel like finding the time to change energy supplier is almost impossible. Finding the best deal, contacting a new supplier and setting up an account takes hours of hard work, right? Well, the truth is that it doesn’t have to be a complicated and time-consuming job. Changing energy supplier can be quick and easy, with great benefits in both the short and long term.
Here at Boost, we believe that you should always be in control of your energy usage and this applies to choosing your suppliers, too. Here’s our guide to switching energy supplier and making sure you’ve got the best deal to suit your needs.




Should I change energy supplier?

It can be all too easy for a household in the UK to believe they’re stuck in their energy deal, but you have more control than you might think. Standard variable rate tariffs do not tend to charge exit fees.


When should I change suppliers?

There is no right or wrong time to consider changing your energy supplier. One thing that’s for certain is that, if you’ve not changed suppliers in a long time, you could stand to make a saving on your energy bills by making a switch. There are plenty of sites where you can compare energy prices, giving you an idea as to whether your current deal is a good one.
When choosing a new supplier, you should focus on finding a deal that best fits you. Also, it’s important to remember that there are many companies outside the usual ‘big six’, so considering these suppliers will open up the door to many more options and potentially better deals. Consider using Ofgem’s supplier performance information if you want to find out more about the big six suppliers.
Before you change energy supplier, it’s worth considering a smart meter. With a Boost smart meter fitted, you can top-up your energy meter whenever you need using our Smart PAYG+ system on the app.


How long does it take to change energy suppliers?

Switching energy suppliers has a few different stages, but it shouldn’t take longer than three weeks before you’re up and running with your new supplier. When you’re searching for a new supplier, be sure to check your current usage and rates. This way, when you come to compare new suppliers you can be sure you’re getting the best deal.
Switching suppliers can be easy; you’ll just need to provide your home address and it takes a matter of minutes if done online. Once you’ve selected your new supplier and confirmed your switch, they’ll contact you in order to confirm the date when your service will commence. 
Once you’ve set up with your new supplier, you won’t be switched over straight away. There is a standard 14 day ‘cooling off’ period with your current supplier, after which your new energy supplier will begin their service. Changing suppliers won’t affect the supply of energy to your home and won’t require any manual work to switch any pipes or cables. You’ll still receive the same energy to your home, only the billing will change.

How do I get a smart meter?

If you’ve changed your energy supply to take advantage of a smart meter, you’ll need to contact your new supplier to book in an installation. Once installed, having a smart meter can make it easier to track your energy use and help ensure you’re not over-spending.

Can I change energy supplier if I'm in Debt?

The simple answer is yes but it depends on the circumstances. 
If you’re in debt and have a prepayment meter, you could switch using the ‘Debt Assignment Protocol’, where your new supplier takes on your debt and you repay them instead. Before you switch, check that you’re able to move debt over to your new supplier, as not every supplier allows this. 
If you encounter any problems when switching energy suppliers, you can contact the Citizens Advice consumer helpline, who can offer support.


Switching your energy supply might not be something that you find yourself thinking about regularly, but it can really impact the amount you spend. Just like when you’re purchasing many other things, shopping around really is beneficial. It currently leads to hundreds of thousands of people switching every month and it could save you as much as £243 in annual energy spend. Given the ease with which it can be done, there’s nothing stopping you from taking control and getting a better deal on your energy.