If you’re a PAYG customer, you’re in the right place. If you’re a Pay Monthly customer, you’ll be joining OVO and you can find FAQs here.
See if we’ve already answered your question.
Don’t worry – there won’t be any disruption to your supply while we transfer your energy account to Boost. We’ll take care of everything over the next few weeks, and once everything is handled, we’ll let you know and send you a welcome pack.
If you’ve got an energy emergency and are off-supply, we can book an emergency appointment with one of our meter engineers. Please give us a call straight away on 0330 102 7428.
You are being switched to Boost’s standard variable PAYG plan. You’ll find full details on your energy rates in our welcome pack, which will be sent soon.
If you have a traditional meter, you need to keep topping up as normal using the same top-up keys and cards, otherwise, you’ll risk being disconnected.
If you have a smart meter, you need to keep topping up as normal so that you don’t disconnect once your energy account has been fully transferred.
There are plenty of benefits to staying with Boost – if you haven’t heard much about us, feel free to have a look through our website to find out more.
If you’d still like to switch, you can do so without paying any exit fees – but it’s best to wait until your account is fully transferred to us, or your switch might take longer than usual.
Don’t worry, we’ll be honouring all Warm Home Discount payments to all eligible customers.