Why it’s hard to get an energy quote right now
You’ll probably know from recent news headlines that the energy industry is facing some challenges. That’s why, for now, along with others, we’ve paused selling energy tariffs to new customers.
It’s only temporary, but if you’re looking to sign up for energy (or broadband or heating cover) in the meantime you can check our sister-site, SSE Energy Services.
And, if you’re already with us, rest assured we’re not going anywhere!
Here, we explore what’s driving the issue and what it means for our customers.
This is due to a combination of factors, some of which you can read about in this article on the gov.uk website. We've outlined the main ones below:
- Global economies are ramping up again after the lifting of Covid-19 related restrictions, driving up the demand for gas
- A slowdown in wind energy has caused the UK to fall back on electricity generated by power plants, some of which burn gas
- The UK has relatively low levels of gas storage capacity, and these were also depleted during a cold spring earlier this year
It’s fair to say that this is an unusual time for the UK industry, and it’s not surprising that some people are wondering what’s going on and what it means for them.
Every energy supplier has a different way, when it comes to buying their energy.
At Boost, we buy most of our energy in advance. This means we have a good idea about how many homes we’ll supply – and how much energy they’ll use. It’s impossible to predict exactly how much energy we’ll need to supply at any given moment, so we buy extra energy closer to the time, if we need it.
Think about it like buying oranges. We might know for certain that we need to buy five oranges for lunch. But if later we find out a couple more people are joining us, we’ll go out and buy another two.
The fact that we operate this way means that we’ve already secured lots of the energy we need for the coming months. And while we’ll be paying more for the extra energy we need, we won’t be affected like suppliers who don’t buy in advance like we do.
This means you can feel safe in the knowledge that we’re here for you this winter.
And you won’t pay more than the new government price cap, which came into effect on 1 October 2021. We’ll already have been in touch about the recent price cap change, if it affects you.
We’re working hard with both the government and Ofgem to help find solutions for issues within the UK energy market. We’ll keep you updated if there’s anything you need to know about.
We know the last 18 months have been particularly difficult for many. Our team is specially trained to help anyone worried about paying for their energy this winter. There are lots of ways we can help.
You can check out Ofgem's helpful online resources too. And the following organisations offer brilliant support if you need help with managing your energy.
Bleeding your radiators, turning your thermostat down by 1C, and switching things off at the wall all help to keep down energy use and cost.
Smart meters can also help – they show your energy use in pounds and pence, helping you spot more ways to save energy. They also make it easier to top up your meter without leaving the house. Interested in booking a smart meter appointment? Or you can find outmore about smart meters.
Saving energy cuts carbon emissions, so we’ll be doing our bit for the planet too. And it will help reduce pressure on the UK’s energy supply.
We understand that the news about the energy market can feel unsettling.
Lots of people are calling right now because of this, and it might take us a little longer to answer. So we’ve put together some questions and answers to reassure you.
The main thing to remember is: we’re here to help keep you cosy this winter, as always.