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Help >>FAQs>> Gone off supply? Here’s how to get your energy up and running

Gone off supply? Here’s how to get your energy up and running

Here’s how to get your energy up and running depending on your tariff and meter type

If for whatever reason you go off supply, we’re here to help you get it going again. How you do it depends on the type of meter you have and the plan you’re on. Pick yours:

Smart Standard

If you top up at the shop, and this is automatically added to your meter, you're on Smart Standard.

Learn how to get back on supply with Smart Standard

Traditional meter

If you top up by inserting your electricity key or gas card into your meter, you've got a traditional meter.

Learn how to get back on supply with a traditional meter.

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