● Fill in our online form below
● Send us an email to firstname.lastname@example.org
● Give us a call on 0330 102 7517
● Write to us at Boost Power, 1 Rivergate, Temple Quay, Bristol, BS1 6ED
● Drop in to see us at the above address.
We aim to resolve your complaint as soon as you contact us, but where it hasn’t been
possible to resolve your complaint straight away, we follow our complaints process below.
You can download a copy of this page by clicking here, or give us a call on 0330 102 7517 if you need a copy in large print, braille or audio.
You can contact Citizens Advice at any point and it's easy to get free, independent and
impartial advice as an energy customer. They can help with a number of different things,
from advice on your bills, what help is available if you are struggling to pay your bills or if you
want advice on raising a complaint. To know your rights (English or Welsh), you can visit Citizens Advice or give them a call on 0808 223 1133.
The Energy Ombudsman provides a free, independent service for dispute resolution for
customers. Any decision made by the Ombudsman is binding on our company, so if you
agree with what they have decided, we will implement it. If you would like further information
you can visit their website here.
Phone: 0330 440 1624
Post: Ombudsman Services: Energy PO Box 966, Warrington, WA4 9DF
Our complaints procedure is governed by The Gas and Electricity (Consumer
Complaints Handling Standards) Regulations 2008. A copy of these Regulations can be found here.