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Am I using the right electricity key and gas card?

Just look for the Boost logo.

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Can I top up my electricity online?

You’ll need a smart meter – here’s how to get one if you have a traditional meter instead.

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Gone off supply? Here’s how to get your energy up and running

Here’s how to get your energy up and running depending on your tariff and meter type

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How do I top up for the first time with my new key or card?

If you’re a Boost customer, we’ll give you a key to top up your electricity meter and a card to top up your gas meter.

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I’m having trouble getting started with Boost PAYG – can you help?

Oh no, that’s no good. Let’s take a closer look to see what could be causing this headache.

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Help!? There’s a problem with my meter key or card

Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.

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I’ve got an error code on my meter – what does it mean?

Don’t panic – it probably means there’s something wrong – but let us know right away and we’ll get it sorted.

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There’s a problem with my prepayment meter – what can I do?

That’s no good – tell us, right away on 0330 102 7517. But first jot down the error code on the meter.

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What do I need to know about energy in winter?

When the colder months come around and the nights get darker sooner, there are some things you need to know. Here’s how to stay on top of your energy in winter.

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What do the screens on my traditional prepayment meter mean?

Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.

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