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A guide to smart meter data

All about your rights and choices.

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Can I add credit manually on my IHD or smart meter?

Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.

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Getting back on supply with Smart Standard

If your electricity or gas meter goes off supply, we’re here to help you make it work again.

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How will my IHD stop me running out of credit?

It’s not magic. But it’s not far off. Your In-Home Display (IHD) has a bunch of functions that monitor credit. You can even set alerts to stop that cold shower becoming a reality.

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How can my In-Home Display (IHD) and smart meter help if I run out of credit?

Your IHD and smart meter work as a team to help you manage your energy use and keep an eye on your credit.

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How do I add credit manually on a smart meter?

If you’re on our PAYG service and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.

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How do I get back on supply with a SMETS2 meter?

It’s really easy to kickstart your gas or electricity supply – here’s how if you have a SMETS2 meter.

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How do I get my emergency credit on my smart meter?

Run out of credit on your smart meter and can’t top it up straight away? Activating your emergency credit will get you extra credit to keep your energy flowing.

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What happens if my smart meter is running low on credit?

If you’re about to run out of credit for gas or electricity, your smart meter can give you plenty of warning.

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Why won’t the Boost app work for me?

Check this list to see if you can use it yet.

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