What the price cap is and why it’s rising
We’re here to help if you’re in debt or can’t afford your energy
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
How can Boost help me if I'm struggling to pay for my energy?
Can I add credit manually on my IHD or smart meter?
Can I top up my electricity online?
How do I add credit manually on a smart meter?
How to top up
How do I top up for the first time with my new key or card?
What is emergency credit?
What options do I have for paying back any debt I’ve built up?
Why am I paying more than I expected for my energy?
Am I using the right electricity key and gas card?
How can I avoid my meter going off supply at the weekend?
I think I’m paying off a debt on my meter – what’s happened?
Help!? There’s a problem with my meter key or card
I’ve got an error code on my meter – what does it mean?
What do the screens on my traditional prepayment meter mean?
Get back on supply with a traditional meter
What’s the difference between a credit and prepayment meter and how do I know which one I have?
A guide to smart meter data
Getting back on supply with Smart Standard
How will my IHD stop me running out of credit?
How can my In-Home Display (IHD) and smart meter help if I run out of credit?
How can I manage my energy with my smart meter and IHD?
How do I get back on supply with a SMETS2 meter?
How do I get my emergency credit on my smart meter?
How do I take a reading on my smart meter?
What is the 'Smart Metering Installation Code of Practice' (SMIS)
What data do you take from my smart meter, and why?
Using a privacy pin on your SMETS2 smart meter
Am I eligible for the Warm Home Discount?
Energy Bills Support Scheme
Energy efficiency at home
What's the Warm Home Discount?
What do I need to know about energy in winter?
The Priority Services Register
What should I do in an energy emergency this winter?
Where can I find impartial information about saving energy?
Can Boost start supplying energy on the day I move into my new home?
What do I need to know about energy debt
Where can I find more information about the Feed-in Tariff and Smart Export Guarantee?
Gone off supply? Here’s how to get your energy up and running
I’m having trouble getting started with Boost PAYG – can you help?
I'm moving home, how can Boost help me?
Erroneous transfers – what happens, why, and how do you sort it out?
What are MPAN and MPRN numbers?
What are variable rates?
What happens if an engineer needs to visit my home
What happens if I’m vulnerable or have special requirements?
What is an objection?
What should I do if I go on holiday?
What's a Tariff Information Label?
Why won’t the Boost app work for me?
DNO: Distribution Network Operators in the UK
Guaranteed Standards of Performance (GSOP)
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.0330 102 7517
You can also use the British sign language service to get in touch.