All about switching

Erroneous transfers – what happens, why, and how do you sort it out?

If you’re wondering ‘What happens if you've taken over my supply by mistake?’, then you’re in the right place. Read on to find out more.

How does the switching process work?

There are 5 steps, but all you need to do is get the ball rolling on the Quote & Switch and give us some meter readings.

What is credit checking?

We now credit check every new customer signing up to a pay monthly plan. Find out what’s involved, how we use your data and where to go for more info.

What is an objection?

If you want to switch to a new energy company, your existing provider may be able to ‘raise an objection’ to stop or delay the transfer.

DNO: Distribution Network Operators in the UK

A short guide to electricity distribution companies and what they do

I'm moving home, how can Boost help me?

This question covers both what to do about gas and electricity when you move into a new home, and what happens when you move away from a property we’ve supplied.

Can Boost start supplying energy on the day I move into my new home?

If you’re moving house and want us to supply the energy in your new home, the switch will take around 3 weeks.

Explore OVO Answers