On this page we talk about moving home – both moving in and moving out. You can find out what to do about gas and electricity to make sure you pay the right amount for your energy.
The links below shortcut straight to the info you need:
If you’re currently a Boost customer and you’re moving to a new home, please let us know by calling 0800 408 4722.
We’ll ask for the following information to close your account:
If possible, it would also help us to know:
Good to know:
Welcome to your new home! Now you’re in and settled, taking control of your new energy account is important so you don’t run out of credit. What to do first depends if you know who currently provides gas and electricity to the property.
If it’s Boost and you want to stay
Brilliant! We’re delighted to have you. Please call us on 0800 408 4722 and we’ll get you set up with a new card and key. We will also give you a payment code to top up with until your new payment card reaches you.
It’s not a good idea to use the same payment card or key as the last person, because there may be a standing charge (daily payment) charge on the account, especially if no-one’s been living in the property for a while.
If it’s someone else and you want to switch to Boost
It’s really easy to start your switch here.
If it’s Boost and you want to switch away
Please call us on 0800 408 4722. We’ll need to set you up on our system for a short time before your new supplier can get you switched – this can take over 21 days, so it’s likely you’ll need to top up. To start your switch away, you’ll need to contact the supplier you’d like to switch to for more information.
If you don’t know who supplies your new home