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PAYG

What should I do in an energy emergency this winter?
Everything you need to know about getting extra help paying for winter bills and more.
How do I get up and running after going off supply?
It’s really easy to kickstart your gas or electricity supply, but each meter has different steps.
Can I top up my electricity online?
It depends if your meter is a ‘smart’ or ‘traditional’ meter. Here’s what you need to know about both.
I've been told my meter is incompatible, can I still sign up to Boost?
How do I add credit manually on a smart meter?
If you’re on our PAYG service (not PAYG+) and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.
Can I add credit manually on my IHD or smart meter?
Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.
What happens if my smart meter is running low on credit?
If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.
How much of my PAYG credit will go towards repaying my debt?
We’ll decide together, so it’s the right amount for you – we don’t want to create any headaches.
What should I do if my smart meter goes off supply?
If one of your smart meters goes off supply for any reason, it’s important to act fast to get it going again.
What’s ‘single wallet’ for Smart PAYG+?
It’s your wallet of credit – or Smart PAYG+ balance – that both your gas and electricity meters dip into at the same time, as and when they need it.