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PAYG

What do I need to know about energy in winter?
When the colder months come around and the nights get darker sooner, there are some things you need to know. Here’s how to stay on top of your energy in winter.
What should I do in an energy emergency this winter?
Everything you need to know about getting extra help paying for winter bills and more.
Gone off supply? Here’s how to get your energy up and running
Here’s how to get your energy up and running depending on your tariff and meter type
Can I top up my electricity online?
You’ll need a smart meter – here’s how to get one if you have a traditional meter instead.
Traditional PAYG or Smart PAYG+ – what’s the difference?
Traditional PAYG or Smart PAYG+ – what’s the difference?
The clue is in the name – one is ‘smarter’ than the other. Smart PAYG+ gives you the freedom to top up anywhere with the Boost Power app
How will my IHD stop me running out of credit?
It’s not magic. But it’s not far off. Your In-Home Display (IHD) has a bunch of functions that monitor credit. You can even set alerts to stop that cold shower becoming a reality.
How can my In-Home Display (IHD) and smart meter help if I run out of credit?
Your IHD and smart meter work as a team to help you manage your energy use and keep an eye on your credit.
How do I add credit manually on a smart meter?
If you’re on our PAYG service (not PAYG+) and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.
Can I add credit manually on my IHD or smart meter?
Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.
What happens if my smart meter is running low on credit?
If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.