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PAYG

How do I get my emergency credit on my smart meter?
Run out of credit on your smart meter and can’t top it up straight away? Activating your emergency credit will get you extra credit to keep your energy flowing.
How do I get back on supply with a SMETS2 meter?
It’s really easy to kickstart your gas or electricity supply – here’s how if you have a SMETS2 meter.
Getting back on supply with Smart Standard
If your electricity or gas meter goes off supply, we’re here to help you make it work again.
Help!? There’s a problem with my meter key or card
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
What happens if my prepayment meter runs out of credit?
You’ll go off supply – but good news – it’s easy to get it up and running again.
Get back on supply with a traditional meter
If one of your meters goes off supply for any reason, it’s important to act fast to get it going again.
What do the screens on my traditional prepayment meter mean?
Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.
I’ve got an error code on my meter – what does it mean?
Don’t panic – it probably means there’s something wrong – but let us know right away and we’ll get it sorted.
I’m having trouble getting started with Boost PAYG – can you help?
Oh no, that’s no good. Let’s take a closer look to see what could be causing this headache.
How do I top up for the first time with my new key or card?
If you’re a Boost customer, we’ll give you a key to top up your electricity meter and a card to top up your gas meter.