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PAYG

How do I get started with the Boost app on Smart PAYG+?
Once you’ve had your smart meter installed, it’s simple. Just get your bank card ready and we’ll show you what to do next.
How do I top up on Smart PAYG+ with the Boost app?
It’s dead simple. Download our free app and you can top up in seconds – wherever you are.
How do I schedule a top up with Smart PAYG+?
Whether you’re tucked up in bed or miles away from home, you can quickly schedule top ups with the Boost app.
How do I keep track with the Boost app on Smart PAYG+?
Once you’ve downloaded our Boost app and registered your bank card, you can see what’s going on with your energy – anytime, anywhere.
A guide to smart meter data
All about your rights and choices.
How do I get my emergency credit on my smart meter?
Run out of credit on your smart meter and can’t top it up straight away? Activating your emergency credit will get you extra credit to keep your energy flowing.
Help!? There’s a problem with my meter key or card
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
What happens if my prepayment meter runs out of credit?
You’ll go off supply – but good news – it’s easy to get it up and running again.
What should I do if my prepayment meter goes off supply?
You need to act quickly. Turn off all your electricity appliances at the wall if your electricity is off – and gas boiler, hob and oven if your gas is off.
What do the screens on my traditional prepayment meter mean?
Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.