If you’ve got a smart meter and are on our Smart PAYG+ plan, you can top up your electricity and gas online. However, if you’ve got an older, traditional meter or you’re on Smart PAYG Standard and use a key or card to top up, you’ll need to top up at a PayPoint instead.
The good news is, you should be able to get one installed at no extra cost.
All you need to do is book an appointment to get your traditional meter replaced. If you’re already with Boost and want to get a smart meter installed, you can book on the link below:
If you’re a Boost customer with a smart electricity meter, you also need to be on our Smart PAYG+ plan to top up online. If you’ve already got a smart meter, you can upgrade to PAYG+ by calling us on 0330 102 7517 (Mon-Fri 8am-6pm, Sat 9am-1pm).
Once you’re on Smart PAYG+, simply download the Boost app (iOS or Android) and then you can top up from the sofa, at work, or even on holiday – in fact, you can top up your gas or electricity anywhere you can get a mobile signal.
You can also use a web browser to top up your electricity online through your My Boost account.
And if you don’t have a smart meter yet, you can book your free installation here. You’ll need your account number and postcode handy.
If you’re on Smart PAYG+, you don’t need to top up fuels separately. When you top up online, your top-up goes into a ‘dual balance’ which can be used for both gas and/or electricity, as you use them.
For example, top up £10 and that credit is available for both gas and electricity. Spend £7 credit on electricity, and you’ll have £3 left for either gas, more electricity or to cover things like standing charges.
If you’ve only got a traditional gas meter or are on our Smart PAYG Standard plan, you’ll need to top up each fuel separately at a PayPoint.