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PAYG
Traditional PAYG or Smart PAYG+ – what’s the difference?
The clue is in the name – one is ‘smarter’ than the other. Smart PAYG+ gives you the freedom to top up anywhere with the Boost Power app
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How will my IHD stop me running out of credit?
It’s not magic. But it’s not far off. Your In-Home Display (IHD) has a bunch of functions that monitor credit. You can even set alerts to stop that cold shower becoming a reality.
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How can my In-Home Display (IHD) and smart meter help if I run out of credit?
Your IHD and smart meter work as a team to help you manage your energy use and keep an eye on your credit.
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How do I add credit manually on a smart meter?
If you’re on our PAYG service (not PAYG+) and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.
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Can I add credit manually on my IHD or smart meter?
Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.
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What happens if my smart meter is running low on credit?
If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.
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Getting back on supply with Smart PAYG+
If one of your smart meters goes off supply for any reason, it’s important to act fast to get it going again.
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What’s ‘single wallet’ for Smart PAYG+?
It’s your wallet of credit – or Smart PAYG+ balance – that both your gas and electricity meters dip into at the same time, as and when they need it.
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Why won’t the Boost app work for me?
Check this list to see if you can use it yet.
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How do I get started with the Boost app on Smart PAYG+?
Once you’ve had your smart meter installed, it’s simple. Just get your bank card ready and we’ll show you what to do next.
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