The clue is in the name – one is ‘smarter’ than the other. Smart PAYG+ gives you the freedom to top up anywhere with the Boost Power app

It’s not magic. But it’s not far off. Your In-Home Display (IHD) has a bunch of functions that monitor credit. You can even set alerts to stop that cold shower becoming a reality.

Your IHD and smart meter work as a team to help you manage your energy use and keep an eye on your credit.

If you’re on our PAYG service (not PAYG+) and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.

Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.

If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.

If one of your smart meters goes off supply for any reason, it’s important to act fast to get it going again.

It’s your wallet of credit – or Smart PAYG+ balance – that both your gas and electricity meters dip into at the same time, as and when they need it.

Check this list to see if you can use it yet.

Once you’ve had your smart meter installed, it’s simple. Just get your bank card ready and we’ll show you what to do next.