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How do I get back on supply with a SMETS2 meter?

It’s really easy to kickstart your gas or electricity supply – here’s how if you have a SMETS2 meter.

How do I know if I’ve got a SMETS2 meter?


Your electricity meter will have two buttons – A and B. There won’t be a keypad. If you do have a keypad, you can find your instructions here.

 

First things first…

To get back up and running, you’ll first need to top up in your usual way. Remember to add enough credit to get your balance above £0 – considering any emergency credit you’ve used, plus standing charges or debt repayments. 

Electricity 

Once you’ve topped up, press and hold the “A” and “B” buttons on your electricity meter at the same time for about 10 seconds. You should hear a clicking noise when your supply returns. 

If it doesn’t work the first time, wait a couple of minutes before trying again. If you’re still having trouble, you can try adding your top-up manually.

Gas

 Once you’ve topped up, press any button on your gas meter – your meter will automatically begin reconnecting. 
If it doesn’t reconnect, check all your gas appliances are switched off, then try again. If you’re still having trouble, give us a ring on 0330 102 7517, Monday to Friday 8am-6pm or on a Saturday 9am-1pm.