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Why won’t the Boost app work for me?

Check this list to see if you can use it yet.

  1. Is your energy supplied by Boost? An easy one, but an important one. The app is only for Boost customers, so it won’t work if you’re with another supplier.

  2. Have we started supplying your energy yet? You might be in that grey area where you’ve signed up with Boost, but we’re not supplying your energy just yet. We need to be supplying your energy before the app will work.

  3. Do you have a smart meter? The Boost app is clever, but not clever enough to work with traditional prepayment meters. If you don’t have a smart meter yet, we’ll be in touch when there’s an engineer in your area.

  4. Are we connected to your smart meter? If your smart meter was installed by a different supplier, it may still be connected to them. If so, we’ll need to connect to it before the app will work. If you haven’t already told us, let us know and we’ll get on it.

  5. Have you chosen Smart PAYG+? You’ve got two options with Boost – Smart PAYG+ or Smart PAYG Standard. If you’d like to use the Boost app, make sure you’ve chosen Smart PAYG+.


If you’ve answered yes to all the above, then you should be good to go. We’ll send you an email with your login details, which you can also use to access My Boost.

It’s still not working!

Give us a call on 0330 102 7517 and we’ll figure out what’s happening.

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