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I think I’m paying off a debt on my meter – what’s happened?
There are 6 reasons why you might be paying off a debt on your meter. But let’s solve this puzzle once and for all.
There’s a problem with my prepayment meter – what can I do?
That’s no good – tell us, right away on 0330 102 7517. But first jot down the error code on the meter.
Why am I paying more than I expected for my energy?
See our list of the most common reasons.
What is emergency credit?
It’s a bit of credit to keep the lights and heating on when you can’t top up or get to a PayPoint. After all, no-one wants to run out of credit mid-shower!
Why can't I do gas top-ups at Payzones or Post Offices now?
If you’ve lost your gas top-up card, you won’t have to wait ages for a new one now – but we’ve had to change where you can use it.
Am I using the right electricity key and gas card?
Just look for the Boost logo.
Help!? There’s a problem with my meter key or card
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
What happens if my prepayment meter runs out of credit?
You’ll go off supply – but good news – it’s easy to get it up and running again.
What should I do if my prepayment meter goes off supply?
You need to act quickly. Turn off all your electricity appliances at the wall if your electricity is off – and gas boiler, hob and oven if your gas is off.
What do the screens on my traditional prepayment meter mean?
Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.