Help!? There’s a problem with my meter key or card
Help!? There’s a problem with my meter key or card
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
What happens if my prepayment meter runs out of credit?
You’ll go off supply – but good news – it’s easy to get it up and running again.
What should I do if my prepayment meter goes off supply?
You need to act quickly. Turn off all your electricity appliances at the wall if your electricity is off – and gas boiler, hob and oven if your gas is off.
What do the screens on my traditional prepayment meter mean?
Believe it or not – your traditional prepayment meter/s can show you all kinds of useful stuff.
I’ve got an error code on my meter – what does it mean?
Don’t panic – it probably means there’s something wrong – but let us know right away and we’ll get it sorted.
I’m having trouble getting started with Boost PAYG – can you help?
Oh no, that’s no good. Let’s take a closer look to see what could be causing this headache.
How do I top up for the first time with my new key or card?
If you’re a Boost customer, we’ll give you a key to top up your electricity meter and a card to top up your gas meter.
I think I’m paying off a debt on my meter – what’s happened?
There are 6 reasons why you might be paying off a debt on your meter. But let’s solve this puzzle once and for all.
There’s a problem with my prepayment meter – what can I do?
That’s no good – tell us, right away on 0330 102 7517. But first jot down the error code on the meter.
Why am I paying more than I expected for my energy?
See our list of the most common reasons.