Running out of credit can happen – so if it does, here’s what to do.
You might need to use your emergency credit if you can’t top up right away. That’ll give you a little extra breathing space so you can get to a shop to top up.
Once you’ve run out of credit, your energy will disconnect and go off supply – but don’t worry, as soon as you top up, it should automatically reconnect when you insert your key or card into the meter again.
We don’t take any standing charges or debt repayments while your energy is disconnected, or when you’re using emergency credit. So those charges will come off as a lump sum when you next top up.
That means that when you top up to reconnect your meter, you’ll need enough money to cover any emergency credit you’ve used, and any standing charges and debt that weren’t paid while you were off supply.
There’s no minimum credit amount to reconnect your meter – but make sure you top up enough to keep your energy on supply until you’re ready to top up again.
You don’t need to do anything – your meter should reconnect itself as soon as you’ve topped up enough. However, if it doesn’t reconnect, or you see a message on the screen, please call us on 0800 408 4722