Get a quote
Get a quote
How can my In-Home Display (IHD) and smart meter help if I run out of credit?
Your IHD and smart meter work as a team to help you manage your energy use and keep an eye on your credit.
How do I add credit manually on a smart meter?
If you’re on our PAYG service (not PAYG+) and a top-up doesn’t show up on your IHD or smart meter, here’s how to add it manually.
Can I add credit manually on my IHD or smart meter?
Paypoint top-up not showing on your IHD? You might need to add the credit manually. Here’s how.
What happens if my smart meter is running low on credit?
If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.
Getting back on supply with Smart PAYG+
If one of your smart meters goes off supply for any reason, it’s important to act fast to get it going again.
What’s ‘single wallet’ for Smart PAYG+?
It’s your wallet of credit – or Smart PAYG+ balance – that both your gas and electricity meters dip into at the same time, as and when they need it.
Why won’t the Boost app work for me?
Check this list to see if you can use it yet.
How do I get started with the Boost app on Smart PAYG+?
Once you’ve had your smart meter installed, it’s simple. Just get your bank card ready and we’ll show you what to do next.
How do I schedule a top up with Smart PAYG+?
Whether you’re tucked up in bed or miles away from home, you can quickly schedule top ups with the Boost app.
How do I keep track with the Boost app on Smart PAYG+?
Once you’ve downloaded our Boost app and registered your bank card, you can see what’s going on with your energy – anytime, anywhere.
Explore OVO Answers
How to save money
All about Boost
Meters and meter readings
All about switching