In a nutshell
The Warm Home Discount is a one-off payment of £140 (including VAT) to go towards electricity bills.
This is where things get a bit trickier, because the WHD is given to two groups:
Core group – – if you were a Boost customer and got the Guarantee Credit element of Pension Credit on the 7th July 2019, you’re in the Core group and will receive a letter from DWP by December 2019, so you don’t need to apply for it. The letter will tell you what you need to do next. We aim to make this payment as quickly as possible, but you’ll receive it by the 31st of March 2020 at the latest.
Broader group - the eligibility for this group, depends on your personal circumstances. There are a lot of different circumstances that can make you eligible, which you can see here.
If you haven’t received a letter by December 2019, please call the Warm Home Discount Scheme helpline on 0800 731 0214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the Core group only.
The deadline for claiming a Warm Home Discount rebate is 28th February 2020, so make sure you get in touch by then, or you could miss out.
You’ll need to apply for next year’s WHD in Autumn 2020. You can pre-register your interest from April 2020. You can check if you’re eligible here.
It’s awarded on a first come, first served basis, so the sooner you apply the better.
The money is added straight to your electricity meter, usually between October and March. If you prefer, you can choose to add it to your gas meter instead.
Core group - we will apply the £140 to your meter as soon as possible following Department of Work and Pensions telling us if you qualify.
Broader group - we’ll let you know if you qualify within 5 days of receiving your application. We might need you to send us some photocopies of documents to support your application. We’ll apply the £140 to your meter within 6 weeks of you sending us these or, if we don’t need any photocopies, 6 weeks after your application is successful.
Ofgem asks us to collect evidence from a random selection of applicants. Usually we can get the information from the Department for Work and Pensions, but sometimes, we might ask you for the evidence directly.
We’ll give you plenty of time to send us the documents, but if you can’t do it within the timeframe, we’ll have to withdraw your application.
You should be able to ask for up-to-date copies of documents in the following places:
Working age income-related benefits: You can visit your local Jobcentre Plus office, or call 0800 169 0310.
Universal Credit: Call the Universal Credit helpline on 0800 328 5644.
Tax Credit Award notice: 0345 300 3900.
We can only base our decision on the information you give us. If you think you’ve made a mistake, you can apply again, but if your answers change then we might need more supporting evidence.
Find out about other ways we can help with bills over winter.
If you’re in the Core group, you don’t need to do anything and you’ll still get the Warm Home Discount. We’ll get your new details from the Department for Work and Pensions and apply the £140 to your meter.
If you’re in the Broader group, then unfortunately, we won’t be able to give you the Warm Home Discount, but you can still re-apply the following the year.
Core group – you’ll get the discount from whoever was supplying your energy on the 7th July 2019. If that was us, you’ll get the payment from us, even if you change energy suppliers.
Broader group – if you apply for the Warm Home Discount through Boost and then switch to another energy supplier, before we make the payment, your application will be cancelled automatically.
View the full Warm Home Discount Terms & Conditions here