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How do I get the Warm Home Discount?

The Warm Home Discount (WHD) Everything you need to know

The 2018-19 Warm Home Discount is closed for new applications, you can register you interest for next winters scheme by completing this form.

 

In a nutshell

The Warm Home Discount is a one-off payment of £140 (including VAT) to go towards electricity bills.

 

Am I eligible?

This is where things get a bit trickier, because the WHD is given to two groups:

Core group – – if you were a Boost customer and got the Guarantee Credit element of Pension Credit on the 8th July 2018, you’re in the Core group and will receive a letter from DWP by December 2018, so you don’t need to apply for it. The letter will tell you what you need to do next. We aim to make this payment as quickly as possible, but you’ll receive it by the 31st of March 2019 at the latest.

Broader group - the eligibility for this group, depends on your personal circumstances. There are a lot of different circumstances that can make you eligible, which you can see here.

 

I’m in the Core group and I haven’t received a letter

If you haven’t received a letter by 7th December 2018, please call the Warm Home Discount Scheme helpline on 0800 731 0214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the Core group only.

The deadline for claiming a Warm Home Discount rebate is 28th February 2019, so make sure you get in touch by then, or you could miss out.

 

How do I get the Warm Home Discount if I’m in the Broader group?

 

You’ll need to apply for next year’s WHD in Autumn 2019. You can check if you’re eligible here.

It’s awarded on a first come, first served basis, so the sooner you apply the better. We will open the pre-registration form for Warm Home Discount 2019/20 on the 1 April 2019.

How is the WHD paid?

The money is added straight to your electricity meter, usually between October and March. If you prefer, you can choose to add it to your gas meter instead.

Core group - we will apply the £140 to your meter as soon as possible following Department of Work and Pensions telling us if you qualify.

Broader group - we’ll let you know if you qualify within 5 days of receiving your application. We might need you to send us some photocopies of documents to support your application. We’ll apply the £140 to your meter within 6 weeks of you sending us these or, if we don’t need any photocopies, 6 weeks after your application is successful.

 

Why might I have to send you supporting documents?

Ofgem asks us to collect evidence from a random selection of applicants. Usually we can get the information from the Department for Work and Pensions, but sometimes, we might ask you for the evidence directly.

We’ll give you plenty of time to send us the documents, but if you can’t do it within the timeframe, we’ll have to withdraw your application.

 

What if I don’t have copies of the right documents?

You should be able to ask for up-to-date copies of documents in the following places:

  • Working age income-related benefits: You can visit your local Jobcentre Plus office, or call 0345 608 8545.

  • Universal Credit: Call the Universal Credit helpline on 0800 328 5644.

  • Tax Credit Award notice: 0345 300 3900.

 

What if I don’t agree with your decision?

We can only base our decision on the information you give us. If you think you’ve made a mistake, you can apply again, but if your answers change then we might need more supporting evidence.

Find out about other ways we can help with bills over winter.

 

What if I move house or leave Boost before I get the Warm Home Discount?

If you’re in the Core group, you don’t need to do anything and you’ll still get the Warm Home Discount. We’ll get your new details from the Department for Work and Pensions and apply the £140 to your meter.

If you’re in the Broader group, then unfortunately, we won’t be able to give you the Warm Home Discount, but you can still re-apply the following the year.

 

Can I get the Warm Home Discount if I leave Boost?

Core group – you’ll get the discount from whoever was supplying your energy on the 8 July 2018. If that was us, you’ll get the payment from us, even if you change energy suppliers.

Broader group – if you apply for the Warm Home Discount through Boost and then switch to another energy supplier, before we make the payment, your application will be cancelled automatically.

 

View the full Warm Home Discount Terms & Conditions here