We're changing PAYG+ to PAYG Smart. Here's everything you need to know.

Moving to PAYG Smart

On your new Boost plan, you can:

  • Top up anywhere, anytimeonline, in the app, or at PayPoint shops as usual

  • Enjoy some breathing space – get £5 emergency credit straight from each of your meters, and you can call us if you need more

  • Check your balance in the app – every night, we'll take a handy snapshot of your balance. So it’s all ready for you the next day

  • Always be in the know – if you've got an In-Home Display, this can tell you how much energy you're using, and alert you when you're low on credit

  • And if you run out of credit on weekdays between 4pm and 10am, or anytime on weekends and bank holidays – we'll make sure you don't lose power

That’s easy. Just fill out this form to order yours.

  • You'll get a new Boost app – download it here for iOS, and here for Android
  • You can't track your energy use in the new app – but you can do it with your In-Home Display (if you have one)
  • £30 Emergency Boost won't be available in the new app – but you can activate £5 straight from each of your meters, and call us if you need more
  • Our text, email, and app credit alerts will stop – but an In-Home Display can tell you when you're running low

If you're on PAYG Smart already, we’ll have sent you a letter or an email about this, including all the instructions for setting up your new app, which is called 'Boost Top-up'.

If you don’t have a message in your app saying that you’ve been moved to PAYG Smart, you’re still on PAYG+.

Unfortunately, this won’t be possible. 

My energy balance on PAYG Smart

We'll simply move it to your new energy account. If you have both electricity and gas, your credit will be split 50/50. So we'll move half to your electricity meter – and half to your gas one.

We'll move it to your PAYG Smart debt balance. You'll see it on your electricity meter, and pay it back at exactly the same rate as on PAYG+.

Once you download the new Boost Top-up app it can take up to 3 days for your balance to show. The balance shown in the new app will be a snapshot taken every day at midnight. You'll be able to see a live balance on your meter and on your In-Home Display.

The new PAYG Smart app: Boost Top-up

Of course – you’ll find all the instructions on how to download it in the letters or emails we’ve sent you on the day you moved to PAYG Smart.

You can carry on using it until we get in touch about the exact date of your move to PAYG Smart. We’ll give you plenty of notice.

If we’ve written to ask you to download the Boost Top-up app, please follow the instructions on how to set it up. If we haven’t been in touch about this yet, keep on using the PAYG+ app until you hear from us. 

You just need to download the new app. It’s called ‘Boost Top-up’.  Once you’ve done that… 

  1. Open it and tap Sign In
  2. Select Forgot password
  3. Enter the email address we use to contact you, and press Next
  4. Then choose a new password
  5. Head to your email inbox – you'll see a Boost password reset email from us
  6. Enter the code from this email into the app, and press Next
  7. Choose a new password by following the instructions, and hit Confirm
  8. Sign into the app using your email and your new password – you'll stay logged in 

Your top-up cards will be added automatically to the new app, so you can start making payments anytime.

Remember, your PAYG+ balance will move across automatically. You can also delete the old PAYG+ app.

Paying for my energy on PAYG Smart

You can do it with your new Boost Top-up app once you’ve downloaded it, just like you topped up with the old one. You can also make payments online, or at any PayPoint shop with your Boost top-up card or by using the barcode in the app.

On PAYG Smart, you’ll need to start topping up your electricity and gas separately – you can choose how much credit you’d like to add to each.

The best thing about the Boost app is that you can manage and top up your energy from anywhere. You can also make payments at the shop using the in-app barcode. This is why we haven’t sent you a new top-up card – you can do it all in the app! If you’d prefer to have top-up cards, just give us a call and we’ll send them your way.

You only need to do this if you’re signing up for a new account.

If we only supply you with electricity:

  • Tap Manage Accounts
  • Click on Add Smart TopUp card
  • Select Electricity
  • Press Next
  • Enter your top-up barcode number into the box
  • Then press Save

If we only supply you with gas:

  • Tap Manage Accounts
  • Click on Add Smart TopUp card
  • Select Gas
  • Press Next
  • Enter your top-up barcode number into the box
  • Then press Save

If we supply you with gas and electricity:

  • Tap Manage Accounts
  • Click on Add Smart TopUp card
  • Select Electricity
  • Press Next
  • Enter your top-up barcode number into the box
  • Press Save
  • Then select Add Smart TopUp card again
  • Follow the same steps as for electricity to add your gas
  • Press Save

When you move from PAYG+ to PAYG Smart, your top-up cards are automatically added to your new app. If you have new cards, just follow the steps above to add them (from Add Smart TopUp card).

Winter Wallet ended last year and we’ve already moved any savings from your wallet to your credit balance.

Yes, that's possible in the new Boost app too. Once you've logged in for the first time, you'll be able to add your bank cards.

No. Moving to PAYG Smart won’t affect your energy prices. 

The PAYG+ features

No, these features won't be available on your new plan unfortunately. It might be an idea to pop a reminder in your calendar instead.

As always, we’re here to support you. If you can’t top up straight away or you can’t afford to, there’s £5 emergency credit on each meter to help. You can activate it using either:

  • Your In-Home Display – just press E Credit, and your balance will count down to £0 from £5, giving you enough time to top up before it runs out
  • Your meter – here's a handy guide to walk you through how to do it

If you need more emergency credit, we can offer this over the phone. Give us a call on 0330 102 7517 and we can support you.

Don't forget, if you run out of credit on weekdays between 4pm and 10am, or anytime on weekends and bank holidays – you won't lose power.

This won't be available in the new Boost app. You can activate £5 emergency credit straight from each of your meters and we can offer more over the phone, when you call us. We’re here to support you. 

If you've got a question we've missed...

Call us on 0330 102 7517 (Monday to Friday 8am-6pm, and Saturday 9am-1pm) or email us at hello@boostpower.co.uk – we’ll be able to help.