If you or someone in your household needs extra support – for medical reasons or otherwise – there’s a lot we can do to help. From notice about planned power cuts, to large-print bills and braille.
Find out more about who we can help and how. Or sign up now by filling out this form.
Our 3rd parties will confirm in advance any onsite
appointments so you can arrange for a friend, carer or family member to be present.
The phone number will be used by our 3rd parties to
contact you if they need to arrange onsite visit/works
Please note that we will need to carry out additional
to ensure that this service is the best solution for you and as part
of this will be contacting you for further information shortly
Unfortunately you are not eligible for a free gas safety check
You are eligible for a gas safety check.
You are eligible for a gas safety check, but as these are completed annually please tell
us the date of your last check:
Please tell us the number of each of these gas appliances that will need to be checked:
The person you nominate here won't be added as
a named contact on your account, so won't be able to discuss account details
If you'd like to organise this, please call or email us seperately.
Passwords should contain letters and numbers only and be no longer than 6 characters.
The Priority Register contains your personal information and we want to make sure you
know that anything you provide here will be treated in the strictest confidence. This information is
vitally important to
ensure that you receive the correct services both from OVO Energy directly, and when appropriate, the
parties which support your supply itself. By submitting this form you consent to Ovo Energy storing the
information you have provided within our secure systems to allow us to support you.
There are additional benefits associated with sharing this information with relevant third parties,
those that would attend your property in the case of loss of energy supply or to read your meter,
we require your permission to pass your details on before we would do this. Rest assured the purpose of
this would be to ensure they are able to support you correctly, and your details will not be used for
If you select any services that require 3rd Parties to access
(i.e. Gas Safety Checks or Passwords) then we will not be able to fulfil that requirement