Helping those who need it most

Check out our support packages, plus other ways you can get help and support.

Ways to get support

Financial support is available

If you're struggling to afford your top-ups at the moment please get in touch with our team.


They could offer you an Additional Support Credit payment, it's a temporary support payment to help until you next can top up. As this is a temporary credit, this would need to be paid back. Our team will take you through it and see if it's the right option for you.


Type 'Additional Support Credit' into web chat and it will guide you through the application.

Apply for credit

Energy Bills Support

Last Updated: 13 Oct 22

Energy Bills Support Scheme


Available from Oct 2022

Find out about the Energy Bills Support Scheme (EBSS), Domestic Alternative Fuel Payment (AFP) and how to spot scams.

Find out more

Warm Home Discount


Available from Oct 2022

This autumn nearly three million low-income households are eligible for a £150 rebate on their winter electricity bills.

Find out more

The Boost app.

Made for every day.

Topping up couldn’t be easier

  • icon-house-money

    Top up anywhere, anytime​, Online in our new app or at PayPoint shops as usual

  • icon-ihd

    Always be in the know Your In-Home Display (if you have one) will tell you how much energy you’re using and alert you when you’re low on credit

  • icon-check-balance

    Check your balance in the app Every night, we take a handy snapshot of your balance

  • icon-letter-money

    Enjoy more breathing space ​​With £15 emergency credit for each fuel to lend a little breathing space, if you need it.

Download the Boost Top-up app
What if I don't have a smart meter?
You'll need a compatible smart meter to use our app. If you haven't got one, talk to an agent to book a free installation.

The Boost difference


We offer the Warm Home Discount

We’re an approved provider, so we can help you stay warm over winter if you’re eligible.


We’re here for you

No machines. Just real people at the end of the phone, ready to help if you need it.

We’re the PAYG experts

We love Pay As You Go. In fact, it’s the only thing we do. Our dedicated team have made it their mission to make PAYG simpler for everyone.

We’re all about going above and beyond just supplying your energy, because we want to help you have an easier, greener life – with your energy totally under control.

It’s energy the way it should be.