Helping those who need it most
Check out our support packages, plus other ways you can get help and support.
Ways to get supportChanges to the energy price cap in January
Find out how it impacts you.
Financial support is available
If you're struggling to afford your top-ups at the moment please get in touch with our team.
They could offer you a discretionary credit payment, it's a temporary support payment to help until you next can top up. As this is a temporary credit, this would need to be paid back. Our team will take you through it and see if it's the right option for you.
Type 'discretionary credit' into web chat and it will guide you through the application.
Apply for credit
Energy Bills Support
Last Updated: 13 Oct 22
Energy Bills Support Scheme
Active
Available from Oct 2022
Find out about the Energy Bills Support Scheme (EBSS), Domestic Alternative Fuel Payment (AFP) and how to spot scams.
Find out moreWarm Home Discount
Active
Available from Oct 2022
This autumn nearly three million low-income households are eligible for a £150 rebate on their winter electricity bills.
Find out more
The Boost app.
Made for every day.
Topping up couldn’t be easier
Top up anywhere, anytime, Online in our new app or at PayPoint shops as usual
Always be in the know Your In-Home Display (if you have one) will tell you how much energy you’re using and alert you when you’re low on credit
Check your balance in the app Every night, we take a handy snapshot of your balance
Enjoy more breathing space With £15 emergency credit for each fuel to lend a little breathing space, if you need it.
The Boost difference
We offer the Warm Home Discount
We’re an approved provider, so we can help you stay warm over winter if you’re eligible.
We’re here for you
No machines. Just real people at the end of the phone, ready to help if you need it.
We’re the PAYG experts
We love Pay As You Go. In fact, it’s the only thing we do. Our dedicated team have made it their mission to make PAYG simpler for everyone.
We’re all about going above and beyond just supplying your energy, because we want to help you have an easier, greener life – with your energy totally under control.
It’s energy the way it should be.