The price cap is set by Ofgem, the energy regulator. It affects the way energy suppliers can price their energy tariffs. The cap puts a limit on how much customers on variable tariffs pay for each unit of gas and electricity. It also sets a maximum standing charge – this is used to cover the cost of things like maintenance of pipes and meters.

It affects the prices of everyone with Boost, as your prices are variable.

It’s based on the price of wholesale energy. The cap gets reviewed 4 times a year, with changes taking place in January, April, July and October.

This is a cost that’s paid by everyone who has an energy account in the UK – whether their home is using any energy or not. It’s used to pay for things like the maintenance of pipes, power lines, and meters.

Due to rising costs of supplying energy to customers’ homes, the price cap for the standing charge has increased for most homes. However, we’re not passing this price increase on to our customers. You’ll continue to pay your current standing charge price, or less.

Check out our guidance on energy efficiency. It has some basic tips to help you save energy and money. and information on financial support too.

Here are trusted organisations you can contact for more energy saving advice and tips:

• Energy Saving Trust
  
• Citizens Advice
  
• Citizens Advice Scotland
  
• Advice Direct Scotland
  

Yes, it’s available for people who need it – our team is here for you. We’re offering customers extra financial and practical support through our Customer Support Package. You can find out more and apply online. We’ve helped thousands of people in similar situations and we can help you too.

The Customer Support Package is for all customers in the OVO family – which includes Boost.

If you’re worried about not being able to top up or pay for energy, please get in touch with us as soon as possible – we’re here to help.

Our teams can talk you through the financial support that’s on offer and give advice on what might work best for you.

We’ve supported lots of people in similar situations – and we can support you too. The sooner you speak to us, the easier it’ll be to talk you through what’s available.

Let us know if:

• Your financial situation has changed
• You’re elderly, have a disability, or have a long-term illness

If you’re worried about not being able to top up or pay your energy bill, please get in touch with us as soon as possible – we’re here to help.

Our teams can talk you through the financial support that’s on offer and give advice on what might work best for you.

We’ve supported lots of people in similar situations – and we can support you too. The sooner you speak to us, the easier it’ll be to talk you through what’s available.

Let us know if:

• Your financial situation has changed
• You’re elderly, have a disability, or have a long-term illness

We work with a number of charities and organisations that offer free support.

Citizens Advice

• Citizens Advice England and Wales
• Adviceline (England and Wales): 0808 223 1133
• Citizens Advice Scotland
• Adviceline (Scotland): 0808 196 8660

• National Debtline
• Helpline: 0808 808 4000

• StepChange
• Debt helpline: 0800 138 1111

• Check if you can get legal aid
• Telephone: 0345 345 4 345

Here are trusted organisations you can contact for more energy saving advice and tips:

• Energy Saving Trust
  
• Citizens Advice
  
• Citizens Advice Scotland
  
• Advice Direct Scotland