Questions and answers

The price cap limits the amount customers will pay for each unit of gas and electricity and sets a maximum standing charge. The cap is set by Ofgem (the energy regulator) and determined by the price of wholesale energy. It’s reviewed 4 times a year, with changes coming into effect in January, April, July and October.

This is a cost that’s paid by everyone who has an energy account in the UK – whether their home is using any energy or not. It’s used to pay for things like the maintenance of pipes, power lines, and meters.

Due to rising costs of supplying energy to customers’ homes, the price cap for the standing charge has increased for most homes. However, we’re not passing this price increase on to our customers. You’ll continue to pay your current standing charge price, or less.

Our priority right now is making sure you have as much support as possible through this challenging period.

That’s why we’re not passing standing charge price increases on to our customers.

We’re also offering customers within the OVO family (which includes Boost) extra financial and practical support with our Customer Support Package. You can find out more and apply online.

If you’re concerned about topping up or paying your energy bill, contact us as soon as possible.

We’ll be happy to talk you through your options, and find a solution that works for you.

We’ve supported lots of people in similar situations – and we can support you too. The sooner you speak to us, the easier it will be to talk you through what support and advice is available.

Let us know if:

  • Your financial circumstances have changed
  • You’re elderly, have a disability or long-term illness

We’re here to work with you to make a suitable plan, and talk to you about organisations that can also help.

If you’re worried about your energy bills, please contact us.

Help and support

If you’re concerned about topping up or paying your energy bill, contact us as soon as possible.

We’ll be happy to talk you through your options, and find a solution that works for you.

We’ve supported lots of people in similar situations – and we can support you too. The sooner you speak to us, the easier it will be to talk you through what support and advice is available.

Let us know if:

  • Your financial circumstances have changed
  • You’re elderly, have a disability or long-term illness

We’re here to work with you to make a suitable plan, and talk to you about organisations that can also help.

If you’re worried about your energy bills, please contact us.

We work with a number of charities and organisations that offer free support.

Citizens Advice

National Debtline StepChange Debt Charity Civil Legal Advice

Here are trusted organisations you can contact for more energy-saving advice and tips: