Help >>FAQs>> I'm moving home, how can Boost help me?

I'm moving home, how can Boost help me?

This question covers both what to do about gas and electricity when you move into a new home, and what happens when you move away from a property we’ve supplied.

On this page we talk about moving home – both moving in and moving out. You can find out what to do about gas and electricity to make sure you pay the right amount for your energy.

The links below shortcut straight to the info you need:

Moving out

If you’re currently a Boost customer and you’re moving to a new home, please contact us through web chat.

We’ll ask for the following information to close your account:

  • The date you moved (or are due to move) out of the property.
  • Your new address or forwarding details.
  • Your new phone number.

If possible, it would also help us to know:

  • The name/s of who’s moving in.
  • Their phone number and email address.
  • The name and address of the landlord, if you don't own your old home.

Moving in

Welcome to your new home! Now you’re in and settled, taking control of your new energy account is important so you don’t run out of credit. What to do first depends if you know who currently provides gas and electricity to the property.

If it’s Boost and you want to stay
Brilliant! We’re delighted to have you. Please contact us through web chat and we’ll get you set up with a new card and key. We will also give you a payment code to top up with until your new payment card reaches you.

It’s not a good idea to use the same payment card or key as the last person, because there may be a standing charge (daily payment) charge on the account, especially if no-one’s been living in the property for a while.

If it’s Boost and you want to switch away
Please contact us through web chat. We’ll need to set you up on our system for a short time before your new supplier can get you switched. To start your switch away, you’ll need to contact the supplier you’d like to switch to for more information.

If you don’t know who supplies your new home

  • Check for brand names on any statements or letters.
  • Ask the letting agent, landlord or previous owner – they should have left you documents.
  • If you’ve got prepayment meters, check the brand name on either the meter or the key (or card for a gas meter).
  • If you’re still not sure, make a note of your meter serial numbers and call the Meter Point Administration Service (MPAS) on 0870 608 1524 or call your Distribution Network Operator, which you’ll find here.

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