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Energy Bills Support Scheme

This page has all the information that we and our call centre team have on the Energy Bills Support Scheme right now. As soon as the government publishes their policy on this, which should be over the summer, we’ll update this page.

You’re getting help with your energy bills

Through the government’s Energy Bills Support Scheme, all households in Great Britain with an electricity supply are getting £400 to help with the cost of rising energy bills.

The £400 payment will most likely be spread over the winter period, starting in October. You don’t need to pay it back.

The government is still finalising the scheme, and how the credit will be paid to customers, but you can find the latest information on the Energy Bills Support Scheme here. We’ll keep this page updated, too.


Please be careful of scams

We’re aware that scam Energy Bills Support Scheme emails and text messages are being sent to customers. Here are 2 examples below.

We’ll never ask for your bank details, so please be extra careful not to give them to anyone. If you think you might have been a victim of a scam or fraud, there’s advice on what to do here.

criminals target public with fake ofgem emails

ofgem will never send you a text message


Further government support

The government has also set up some cost of living support schemes that aren’t directly applied to your energy bill. You can find out what you might be eligible for here.

Other ways we can help

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

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