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Got a question? You’ll most likely find the answer here. Select one of the help categories below, or use the search to find specific answers.

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New and existing customers

0330 102 7517

Opening hours

Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm

If you're hard of hearing...

You can always have a British Sign Language interpreter help you manage your energy. To make that happen, we’ve teamed up with SignVideo – a free service available for you anytime from Monday to Friday, between 9am-5pm.

It’s super easy to use

Just hit this link to connect and tell your interpreter how we can help you. They’ll then feed your question back to us, and vice versa. You don’t need any special equipment or training to use this.* And it works from anywhere (as long as you have internet), and from any device (like a PC, Mac or tablet with a webcam, or a smartphone).

First time using a BSL service?

All you need to do is click the link above, download the SignVideo Live plug-in and create an account. Easy, as it should be.

*Just make sure your internet connection has a bandwidth of at least 256 kbp/s upload and download (or, 384kbp/s for even better quality) for the video to work.