Our energy prices have changed on 1st April 2022. Find out how these changes might affect you.
Find out more about our coronavirus response.
What the price cap is and why it’s rising
We’re here to help if you’re in debt or can’t afford your energy
Got an issue with your electricity key or your gas card? Here’s how to handle it like a pro.
How can Boost help me if I'm struggling to pay for my energy?
Can I add credit manually on my IHD or smart meter?
Can I top up my electricity online?
How do I add credit manually on a smart meter?
How do I top up for the first time with my new key or card?
How do I top up my smart meter?
What options do I have for paying back any debt I’ve built up?
What is emergency credit?
Why am I paying more than I expected for my energy?
Why can't I do gas top-ups at Payzones or Post Offices now?
Am I using the right electricity key and gas card?
How can I avoid my meter going off supply at the weekend?
I think I’m paying off a debt on my meter – what’s happened?
Help!? There’s a problem with my meter key or card
I’ve got an error code on my meter – what does it mean?
There’s a problem with my prepayment meter – what can I do?
What do the screens on my traditional prepayment meter mean?
What happens if my prepayment meter runs out of credit?
Get back on supply with a traditional meter
What’s the difference between a credit and prepayment meter and how do I know which one I have?
A guide to smart meter data
Getting back on supply with Smart Standard
How can my In-Home Display (IHD) and smart meter help if I run out of credit?
How can I manage my energy with my smart meter and IHD?
How will my IHD stop me running out of credit?
How do I get back on supply with a SMETS2 meter?
How do I get my emergency credit on my smart meter?
How do I take a reading on my smart meter?
What is the 'Smart Metering Installation Code of Practice' (SMICoP)
Using a privacy pin on your SMETS2 smart meter
What data do you take from my smart meter, and why?
What happens if my smart meter is running low on credit?
Am I eligible for the Warm Home Discount?
Energy Bills Support Scheme
Energy efficiency at home
How do I get the Warm Home Discount?
What do I need to know about energy in winter?
The Priority Services Register
What should I do in an energy emergency this winter?
Where can I find impartial information about saving energy?
Can Boost start supplying energy on the day I move into my new home?
Where can I find more information about the Feed-in Tariff and Smart Export Guarantee?
What do I need to know about energy debt
How do I get independent advice about energy?
Gone off supply? Here’s how to get your energy up and running
How does the switching process work?
I normally pay for my energy monthly via direct debit and I want to switch to Boost. Is this possible?
I’m having trouble getting started with Boost PAYG – can you help?
I'm moving home, how can Boost help me?
Erroneous transfers – what happens, why, and how do you sort it out?
What are variable rates?
What are MPAN and MPRN numbers?
What happens if I’m vulnerable or have special requirements?
What happens if an engineer needs to visit my home
What is an objection?
What should I do if I go on holiday?
What's a Tariff Information Label?
Why won’t the Boost app work for me?
DNO: Distribution Network Operators in the UK
Guaranteed Standards of Performance (GSOP)
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.0330 102 7517
You can also use the British sign language service to get in touch.