Price cap changes: supporting our customers
We understand that lots of our customers are feeling worried about changes to the energy price cap. That’s why we’ve pulled together some information here to help you understand what’s happening – and find out how we can help.
These government-run schemes could also help you with your energy bills.
Fuel Direct Scheme
The Fuel Direct scheme helps to pay your energy bills directly from your benefits (the scheme is run by the Department for Work and Pensions). For more information, contact Jobcentre Plus or your pension centre if you’re on Pension Credit.
Cold Weather Payment
A Cold Weather Payment might be available to you, if you’re getting certain benefits. These payments are made if the temperature in your area is forecasted or recorded to be 0C or below for over 7 days in a row.
Find out more and see if you’re eligible here.
Winter Fuel Payment
This is available to people who were born on or before 26 September 1955. It’s an annual one-off payment between £100 and £300, to help pay for your heating over the winter.
Find out more about the Winter Fuel Payment here.
Warm Home Discount Scheme
You might be eligible for £140 credit towards your energy bills through the Warm Home Discount Scheme. Although applications have closed for this winter, they’ll reopen later in the year for next winter.
Find out more about the Warm Home Discount here.